This new system replaces the previous SAP TRM system and aims to simplify tax-related procedures for the convenience of taxpayers like yourself. With the implementation of TaRMS, ZIMRA has introduced several improvements and benefits:

Taxpayer Registration:

• Duplicate Business Partner Numbers and Tax Types registrations have been eliminated.

• The system now offers online validation of Company Registration Numbers (CRN), ID numbers, and bank account numbers through integration with the Registrar of Companies, Civil Registry, and Banks.

• Public officers/representatives, directors, and shareholders can now be registered in the system.

• Automatic registration of Taxpayer Identification Numbers (TIN) and Tax Types for most entities, with only a few cases requiring ZIMRA’s approval.

• Reduction of manual registration forms, allowing taxpayers to save partially completed registration applications or tax returns in draft form for later completion.

• Ability to update master data through the Self Service Portal (SSP) without the need for human intervention.

Tax Return Management:

• Introduction of a single TIN for both USD and ZWL, enabling taxpayers to submit one return per tax period and post liabilities in both currencies for convenience.

• Full automation of most returns and claim forms, except for Capital Gains Tax and VAT for Development Partners and Entities/Individuals with Diplomatic Immunity.

Payments Management:

• Elimination of unallocated payments in ZIMRA bank accounts and the creation of suspense accounts.

• Prevention of overpayments and duplicate payments by taxpayers, as payments are now based on the submitted return.

• Reduction of tax payment mis-postings, saving time and effort in correcting such issues.

• Ability to make a single payment to settle multiple tax obligations, providing cost-effectiveness and convenience.

• Elimination of exchange rate variations, as tax liabilities and payments are now recorded in both ZWL and USD.

• Automatic account maintenance for the taxpayer’s ledger.

Refunds Management:

• Automatic identification of refunds for processing.

• Automatic determination of any outstanding liabilities (returns and payments).

Debt Management:

• Automatic detection of unpaid liabilities.

• Aging of liabilities based on set parameters.

• Automatic account maintenance, with tax liabilities settled directly from the single account.

• Daily calculation of interest, penalties, and their display in the taxpayer’s ledger.

• Automatic reversal of interest charges and penalties for adjusted or amended tax types liabilities.

• Reminders for payments and returns sent according to escalation procedures (excluding taxpayers who are up to date with their obligations).

• Online application for installment plans, with automatic approval based on specific criteria.

• Automatic cancellation of installment plans in case of non-payment.